Shipping & Return
Shipping & Delivery
ShippingWhat are the delivery charges?Delivery charge varies with each Seller.Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.For Products listed as Dearest Masale Plus, a Rs 40 charge for delivery per item may be applied if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free.Why does the delivery date not correspond to the delivery timeline of X-Y business days?It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.What is the estimated delivery time?Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.Estimated delivery time depends on the following factors:The Seller offering the productProduct's availability with the SellerThe destination to which you want the order shipped to and location of the Seller.Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Dearest Masale?There are NO hidden charges when you make a purchase on Dearest Masale. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.Why does the estimated delivery time vary for each seller?You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.Seller does not/cannot ship to my area. Why?Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.Whether your location can be serviced or not depends onWhether the Seller ships to your locationLegal restrictions, if any, in shipping particular products to your locationThe availability of reliable courier partners in your locationAt times Sellers prefer not to ship to certain locations. This is entirely at their discretion.Why is the CoD option not offered in my location?Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.I need to return an item, how do I arrange for a pick-up?Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Seller.I did not receive my order but got a delivery confirmation SMS/Email.In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.What do the different tags like "In Stock", "Available" mean?'In Stock'For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.'Available'The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.'Preorder' or 'Forthcoming'Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)'Out of Stock'Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.'Imported'Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.'Back In Stock Soon'The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.'Temporarily Unavailable'The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.'Permanently Discontinued'This product is no longer available because it is obsolete and/or its production has been discontinued.'Out of Print'This product is not available because it is no longer being published and has been permanently discontinued.Does Dearest Masale deliver internationally?As of now, Dearest Masale doesn't deliver items internationally.You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at mukuln749@gmail.com. Please note that returns will need to be sent to the following address: SHYAM ENTERPRISES, Gaushala Road, Shamli, 247776 Shamli Rural UP, IndiaIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at mukuln749@gmail.com.Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at mukuln749@gmail.com.
Privacy Policy
ContactAfter reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at mukuln749@gmail.com or by mail using the details provided below:SHYAM ENTERPRISES,OM COMPLEX, Majra Rd, opp. GUD MANDI, Shamli, Uttar Pradesh 247776.CookiesA cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.We use the following cookies to optimize your experience on our Site and to provide our services.The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.Do Not TrackPlease note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.ChangesWe may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.ComplaintsAs noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. Last updated: 11/30/2022